Patient Concierge & Scheduling Coordinator

Central Ohio Urology Group; City of Syracuse, Northern (NY, KY); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical, dental and vision plans

HSA / FSA

401(k) matching

Employee Assistance Program (EAP)

Job summary

U.S. Urology Partners is seeking a friendly, patient-centered receptionist to serve as the first point of contact in a medical office setting.

You will greet patients, manage calls, schedule visits using the EMR, and verify insurance information with meticulous accuracy. Responsibilities include coordinating with hospitals for surgical timing, obtaining preauthorizations, and ensuring all paperwork is scanned and filed in the patient record.

Qualifications

• High School Graduate or GED equivalent.
• 2 years experience in medical office setting preferred.
• 2-3 years experience working in a business office.
• Previous experience with multi-phone lines.
• Reasoning ability to solve practical problems.
• Ability to interpret written/oral instructions.
• Proficient computer skills and EMR knowledge.

Responsibilities

• Serve as the first point of contact for patients in person and by phone.
• Greet patients and provide courteous service.
• Use sound judgment with sensitive medical information and HIPAA rules.
• Match physician availability using the EMR and schedule appointments.
• Update demographics and insurance information accurately.
• Coordinate surgical schedule with the hospital.
• Obtain preauthorization and communicate patient financial responsibility.
• Prepare patient charts for procedures and ensure all paperwork is filed.
• Assist with patient check-in and follow-up scheduling.
• Communicate with physicians and staff about patient concerns.

Skills

Customer service

Phone etiquette

HIPAA compliance

Scheduling

Medical office experience

Insurance data entry

Education

High School Diploma or GED

Tools

EMR system

Computer skills

Job description

U.S. Urology Partners is seeking a friendly, patient-centered receptionist to serve as the first point of contact in a medical office setting.

You will greet patients, manage calls, schedule visits using the EMR, and verify insurance information with meticulous accuracy. Responsibilities include coordinating with hospitals for surgical timing, obtaining preauthorizations, and ensuring all paperwork is scanned and filed in the patient record.