Patient Care Coordinator

United Urology Group; Powell (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

United Urology Group in Powell, TN is seeking a Point of Contact (POC) to support the office and physicians with minimal supervision. The role emphasizes a professional first impression and patient communication.

Responsibilities include handling 40-50 messages daily via Keona Health, triaging calls, documenting in EMR, coordinating tests and appointments, and supporting scheduling and referrals. Travel between sites is required.

Qualifications

• Minimum High School Diploma or GED.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• Preferred: Prior Medical Assistant or prior patient assistance center experience.

Responsibilities

• Create a positive and professional first impression of the practice.
• Process 40-50 messages per day via the PAC system and triage calls per policy.
• Document messages in EMR for physician disposition.
• Contact patients to provide results or discuss status.
• Scan and index pertinent information into the patient chart.

Skills

Customer service

Medical terminology

Typing

Communication skills

Software proficiency

Education

High School diploma or GED

Tools

EMR systems

Practice Management software

Keona Health

Job description

United Urology Group in Powell, TN is seeking a Point of Contact (POC) to support the office and physicians with minimal supervision. The role emphasizes a professional first impression and patient communication.

Responsibilities include handling 40-50 messages daily via Keona Health, triaging calls, documenting in EMR, coordinating tests and appointments, and supporting scheduling and referrals. Travel between sites is required.