Front Desk & Patient Care Coordinator

LifeStance Health Inc.; Milford (OH); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

401k with match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. in Milford, OH is seeking a full-time Medical Office Receptionist/Practice Coordinator to manage front desk duties, greet patients, and provide exceptional customer service in-person and remotely.

The role supports clinicians, handles scheduling, payments, and insurance verification, and ensures HIPAA-compliant communication. The position offers starting pay at $21.00 per hour, plus quarterly bonus potential, with a comprehensive benefits package including medical, dental,

Qualifications

• High School diploma or equivalent required; associate/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.
• Strong multitasking and communication skills; ability to work independently and within a team.

Responsibilities

• Greet and check in/out patients at the front desk in a courteous manner.
• Handle phone, email, portal inquiries, and scheduling with attention to privacy.
• Collect co-pays, verify insurance, and assist with billing questions.
• Support telehealth access, patient portal issues, and basic troubleshooting.
• Coordinate with clinicians and staff to maintain smooth practice operations.

Skills

Customer service

Multitasking

Communication

HIPAA

Phone etiquette

Education

High School diploma

Associate/bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health Inc. in Milford, OH is seeking a full-time Medical Office Receptionist/Practice Coordinator to manage front desk duties, greet patients, and provide exceptional customer service in-person and remotely.

The role supports clinicians, handles scheduling, payments, and insurance verification, and ensures HIPAA-compliant communication. The position offers starting pay at $21.00 per hour, plus quarterly bonus potential, with a comprehensive benefits package including medical, dental,