Mental Health Practice Front Desk & Patient Concierge

lifestance; Philadelphia (Philadelphia County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short- and long-term disability

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office activities at our Philadelphia practice, ensuring high quality patient service for in-person and remote patients and clinicians. The coordinator will handle scheduling, paperwork, and daily office tasks to keep the location running smoothly.

The role emphasizes teamwork, strong communication, and HIPAA compliance, with compensation starting at $21.00/hour and potential quarterly bonuses.

Qualifications

• High School or equivalent required; associates/bachelor's degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.

Responsibilities

• Create a positive work environment; support clinician and staff engagement.
• Prepare schedule for all patients; ensure paperwork and demographics are complete.
• General office duties; maintain a clean, professional practice environment.
• Greet patients and manage front desk check-in/out with courtesy.
• Assist patients with telehealth access and billing questions.

Skills

Multitasking

Teamwork

Communication

MS Office

EMR systems

HIPAA

Education

High School diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office activities at our Philadelphia practice, ensuring high quality patient service for in-person and remote patients and clinicians. The coordinator will handle scheduling, paperwork, and daily office tasks to keep the location running smoothly.

The role emphasizes teamwork, strong communication, and HIPAA compliance, with compensation starting at $21.00/hour and potential quarterly bonuses.