Front Desk & Patient Care Coordinator

CitiMed; New York (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

CitiMed is seeking a Patient Care Coordinator to guide patients through their front-office experience. You will manage patient intake, verify insurance, update HIPAA and demographic forms, and process payments while clearly explaining financial obligations.

You will maintain organized medical records, schedule appointments, handle calls and emails, and support the office team to ensure smooth daily operations in a busy healthcare setting.

Qualifications

• Friendly demeanor for front-d desk duties.
• Self-motivation to manage multiple tasks.
• Strong organizational skills for patient records and scheduling.
• Attention to detail in demographics, insurance and HIPAA forms.
• Ability to work independently with minimal supervision.
• Capable of meeting deadlines in a fast-paced office.

Responsibilities

• Greet visitors, physicians, and patients professionally and direct them appropriately.
• Maintain daily practice flow for an efficient patient experience.
• Inform patients about delays in physician schedules.
• Assist with medical intake and upload insurance and ID documents.
• Handle patient check-in and update demographic and financial records.
• Process payments and clearly explain financial obligations to patients.
• Create and organize paper and electronic medical records, and scan documents.
• Answer calls and emails promptly, directing inquiries to the right person.
• Schedule and confirm appointments and follow-ups per guidelines.
• Confirm future appointments and maintain waiting areas tidy.
• Perform clerical tasks to support provider productivity and patient care.
• Other duties as required by the team.

Skills

Friendly

Self-motivated

Organized

Detail oriented

Independent

Deadline-driven

Job description

CitiMed is seeking a Patient Care Coordinator to guide patients through their front-office experience. You will manage patient intake, verify insurance, update HIPAA and demographic forms, and process payments while clearly explaining financial obligations.

You will maintain organized medical records, schedule appointments, handle calls and emails, and support the office team to ensure smooth daily operations in a busy healthcare setting.