Patient Experience Front Desk Coordinator

MyCare Medical Group; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

MyCare Medical Group is seeking a Front Office Coordinator to greet patients, manage scheduling, and handle front desk duties in a patient-centric clinic. You will collect payments, verify insurance, and coordinate with providers to ensure smooth operations.

The role requires strong communication, a friendly bedside manner, and proficiency with eClinicalWorks (eCW). Bilingual English/Spanish is preferred to assist a diverse patient population.

Qualifications

• Must have data entry and typing experience.
• Knowledge of basic medical terminology preferred.
• Bilingual in English/Spanish preferred.
• Strong phone communication and customer service skills.
• Experience in a medical office setting and with scheduling is a plus.

Responsibilities

• Greet patients and visitors warmly and identify new patients.
• Schedule appointments promptly to minimize wait times and ensure timely rooming.
• Remind patients to bring medications, insurance cards, and payments.
• Collect copays/deductibles; scan documents and perform eligibility checks.
• Maintain privacy, listen to concerns, and document accurately.
• Answer phones professionally and log all calls.
• Keep waiting area clean, organized, and stocked with supplies.
• Provide written updates on referrals within 3 business days.
• Promote MyCare initiatives such as 'Call Us First.'
• Utilize the eHR system (eCW) while maintaining privacy.
• Participate in training and contribute to teamwork with staff.

Skills

Data entry

Typing

Bilingual English/Spanish

Medical terminology

Phone communication

Customer service

Education

High school diploma

Tools

eClinicalWorks (eCW)

Scheduling systems

Job description

MyCare Medical Group is seeking a Front Office Coordinator to greet patients, manage scheduling, and handle front desk duties in a patient-centric clinic. You will collect payments, verify insurance, and coordinate with providers to ensure smooth operations.

The role requires strong communication, a friendly bedside manner, and proficiency with eClinicalWorks (eCW). Bilingual English/Spanish is preferred to assist a diverse patient population.