Patient Care Coordinator

CitiMed; New York (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

CitiMed is seeking a Patient Care Coordinator to guide patients through their front-office experience. You will manage patient intake, verify insurance, update HIPAA and demographic forms, and process payments while clearly explaining financial obligations.

You will maintain organized medical records, schedule appointments, handle calls and emails, and support the office team to ensure smooth daily operations in a busy healthcare setting.

Qualifications

• Friendly demeanor for front-d desk duties.
• Self-motivation to manage multiple tasks.
• Strong organizational skills for patient records and scheduling.
• Attention to detail in demographics, insurance and HIPAA forms.
• Ability to work independently with minimal supervision.
• Capable of meeting deadlines in a fast-paced office.

Responsibilities

• Greet visitors, physicians, and patients professionally and direct them appropriately.
• Maintain daily practice flow for an efficient patient experience.
• Inform patients about delays in physician schedules.
• Assist with medical intake and upload insurance and ID documents.
• Handle patient check-in and update demographic and financial records.
• Process payments and clearly explain financial obligations to patients.
• Create and organize paper and electronic medical records, and scan documents.
• Answer calls and emails promptly, directing inquiries to the right person.
• Schedule and confirm appointments and follow-ups per guidelines.
• Confirm future appointments and maintain waiting areas tidy.
• Perform clerical tasks to support provider productivity and patient care.
• Other duties as required by the team.

Skills

Friendly

Self-motivated

Organized

Detail oriented

Independent

Deadline-driven

Job description

CitiMed is a unique medical facility that provides exclusive healthcare amenities to our community. The range of medical and rehabilitative services offered has been specifically selected to treat traumatic injury patients. We provide a variety of health services including diagnostic and rehabilitation. Our vision directs the evolution of our practice, as we strive to improve our services to the community. All CitiMed offices are multilingual and staffed with individuals to make any experience pleasant. You can learn more about us at https://www.citimedny.com/. CitiMed is growing rapidly and we are looking for many qualifying individuals to be a part of our team! With the support and hard work of all our employees, CitiMed continues to make its way down a successful road. CitiMed maintains a work culture that allows our team members to feel supported and confident in their work. We offer many learning opportunities with room for professional growth. If the responsibilities interest you and believe you have met the requirements, we strongly encourage you to apply!

About the Role

The Patient Care Coordinator is responsible for guiding patients through every step of their front-office experience, from initial greeting through check-in and appointment scheduling. This role manages patient intake, verifies insurance and identification documents, updates demographics and HIPAA/financial forms, and accurately processes payments while clearly explaining financial obligations. The coordinator maintains organized paper and electronic medical records, schedules and confirms appointments and follow-up visits according to specialty guidelines, and serves as a key communication point by managing phone calls and office emails. Additional responsibilities include maintaining a tidy waiting area, assisting with chaperone duties during exams, and supporting the office team with clerical tasks to keep patient care and daily operations running smoothly.

Responsibilities

• Greets visitors, physicians, and patients in a friendly professional manner and directs them appropriately.
• Monitors and maintains proper daily practice flow to ensure an efficient patient experience.
• Informs patients of delay in physician schedules.
• Assists the patient with the completion of the medical intake, uploads a copy of their insurance information and government-issued ID card.
• Responsible for patient check-in.
• Updates patient information including demographics, insurance, HIPAA forms and financial forms.
• Accurately recording and collecting any payment and clearly explaining the financial obligations to the patient.
• Creates and assembles both the paper and electronic medical record chart to store and upload all documents of the patient, ensuring that information is inputted and scanned properly.
• Promptly answers and responds to telephone and office emails, screens telephone callers in a pleasant and professional manner; handles calls; takes messages or directs callers to the appropriate person or area.
• Schedules appointments and follow up visits as needed according to specialty guidelines.
• Confirms future appointments as needed.
• Maintain the waiting areas in a neat and tidy condition.
• Performs any clerical duty and task that is requested of his or her assistant/manager to improve provider productivity, patient care, and efficient office flow.
• Other duties as required.

Qualifications

• Friendly
• Self Motivated
• Organized
• Detailed oriented
• Work independently and efficiently
• Complete tasks in timely matter to reach deadlines
• Work under pressure to meet productivity guidelines