Patient Experience Coordinator - Medical Office

LifeStance Health Inc.; Pennsylvania; Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability insurance

Life Insurance

401k match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Wayne, PA seeks a friendly Medical Office Receptionist to manage front desk operations for the Wayne practice, greet patients, support telehealth access, and coordinate scheduling. You will also handle payments, insurance verifications, and patient portal issues to ensure a smooth patient experience.

This full-time role offers a starting hourly rate of $21.00 with quarterly bonus potential, a comprehensive benefits package, and the opportunity to contribute to a

Qualifications

• High School or equivalent required; associate/bachelor’s degree preferred.
• 1+ years of healthcare operations or customer service experience preferred.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Greet and check in/out patients at the front desk; provide courteous service.
• Assist patients with billing questions, scheduling, and portal/telehealth support.
• Coordinate with clinicians and staff to maintain smooth front-office operations and patient flow.

Skills

Multitasking

Customer service

Communication skills

HIPAA compliance

Education

High School diploma or equivalent

Associate's or Bachelor's preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health in Wayne, PA seeks a friendly Medical Office Receptionist to manage front desk operations for the Wayne practice, greet patients, support telehealth access, and coordinate scheduling. You will also handle payments, insurance verifications, and patient portal issues to ensure a smooth patient experience.

This full-time role offers a starting hourly rate of $21.00 with quarterly bonus potential, a comprehensive benefits package, and the opportunity to contribute to a