Bilingual Front Desk & Patient Access Coordinator

Hanger Inc; Bellaire (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation Packages

8 Paid National Holidays & 4 Floating

Paid Time Off (Vacation and Sick)

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Parental Leave for New Parents

Employee Referral Bonus Program

Mentorship Programs

Job summary

Hanger, Inc. is seeking a friendly receptionist to ensure a seamless experience for patients, staff, and referral sources at our front desk. The role involves greeting patients, handling check-ins, and coordinating information with clinic teams.

The ideal candidate demonstrates strong communication, basic computer skills, and the ability to manage multiple tasks in a fast-paced healthcare environment. A valid driver's license may be required for some assignments.

Qualifications

• High school diploma or equivalent.
• Less than one year of customer service or administrative experience required.
• Receptionist experience or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record.
• Talent Sorter assessment may be administered as part of the selection process.

Responsibilities

• Greet and assist patients at the front desk, providing information on wait times and addressing inquiries.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Customer service

Front desk experience

Interpersonal skills

Typing 30 wpm

Computer literacy

Accessibility awareness

Education

High school diploma or equivalent

Job description

Hanger, Inc. is seeking a friendly receptionist to ensure a seamless experience for patients, staff, and referral sources at our front desk. The role involves greeting patients, handling check-ins, and coordinating information with clinic teams.

The ideal candidate demonstrates strong communication, basic computer skills, and the ability to manage multiple tasks in a fast-paced healthcare environment. A valid driver's license may be required for some assignments.