Front Desk & Patient Billing Specialist

Banner Health; Arizona; On-site; USD 25,000 - 32,000; Full time

Job summary

Banner Health is seeking a Front Desk Patient Financial Services Representative in Chandler, AZ. The role coordinates patient flow, handles registration, verifies insurance, and collects patient liabilities while guiding patients on financial options.

Responsibilities include data entry, appointment scheduling, payments, and responding to records requests. The position requires strong communication and multitasking in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• 1+ year experience in patient financial services or insurance processes.
• Ability to multitask with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills.
• Proficiency with common office software (word processing, spreadsheets, databases).
• Arizona fingerprint clearance card required at hire; background checks.

Responsibilities

• Register/check-in patients including data entry and intake forms.
• Verify insurance benefits, obtain pre-certifications, referrals and authorizations.
• Calculate and collect patient liability; explain financial policies and options.
• Enter payments/charges and reconcile daily transactions; balance cash drawer.
• Schedule visits/procedures and ensure patients are prepared for visits.
• Provide customer service and communicate with care teams and patients.
• Respond to patient records requests in line with policy and laws.
• Assist with patient flow tasks including escorting, vitals, and material handling.
• Work independently in a fast-paced, high-volume environment.

Skills

Patient financial services

Insurance knowledge

Multi-tasking

Interpersonal communication

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Banner Health is seeking a Front Desk Patient Financial Services Representative in Chandler, AZ. The role coordinates patient flow, handles registration, verifies insurance, and collects patient liabilities while guiding patients on financial options.

Responsibilities include data entry, appointment scheduling, payments, and responding to records requests. The position requires strong communication and multitasking in a fast-paced setting.