Patient Access & Finance Advocate

Banner Health; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Banner Health Center Desert Ridge is seeking a Front Desk Patient Financial Services Representative in Phoenix, AZ. The role focuses on welcoming patients, collecting insurance details, and guiding them through financial policies to maximize reimbursement.

Responsibilities include scheduling, data entry, and ensuring accurate posting of payments while maintaining a high standard of patient service in a fast-paced clinic setting.

Qualifications

• High school diploma or equivalent required.
• Experience in patient financial services or insurance industry preferred.
• Strong interpersonal, oral, and written communication skills.

Responsibilities

• Answer phones and schedule patient appointments.
• Register patients and collect/verify insurance information and signatures.
• Explain financial policies and assist with payment arrangements.
• Enter payments and reconcile daily cash and postings.
• Schedule visits and ensure patients are prepared for appointments.
• Provide excellent customer service to patients and families.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Banner Health Center Desert Ridge is seeking a Front Desk Patient Financial Services Representative in Phoenix, AZ. The role focuses on welcoming patients, collecting insurance details, and guiding them through financial policies to maximize reimbursement.

Responsibilities include scheduling, data entry, and ensuring accurate posting of payments while maintaining a high standard of patient service in a fast-paced clinic setting.