Front Desk & Patient Financial Services Specialist

Banner Health; Gilbert (AZ); On-site; USD 32,000 - 45,000; Full time

Job summary

Banner Health is seeking a Front Desk Representative for the Family Practice clinic in Gilbert, AZ. The role is part of the Admin-Clinic department, with day shifts and rotating Saturdays.

You will be the first point of contact for patients and visitors, handling registration, insurance verification, and payment processing to support efficient patient flow. The position emphasizes excellent customer service, accurate data handling, and collaboration with care teams to ensure a welcoming and

Qualifications

• High school diploma or GED required.
• Experience in patient financial services or insurance processes preferred.
• Ability to manage multiple tasks with minimal supervision.
• Strong interpersonal, oral, and written communication skills.
• Proficiency with common office software.

Responsibilities

• Register patients and check-in; collect and verify insurance information.
• Verify eligibility, pre-certifications, referrals, and authorizations.
• Calculate patient liability and explain financial policies.
• Enter payments and reconcile daily transactions; balance cash drawer.
• Schedule appointments and manage patient flow; respond to patient inquiries.
• Assist with medical records requests and other front-desk duties.

Skills

Data entry

Insurance verification

Cash handling

Scheduling

Customer service

Communication

Record handling

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Banner Health is seeking a Front Desk Representative for the Family Practice clinic in Gilbert, AZ. The role is part of the Admin-Clinic department, with day shifts and rotating Saturdays.

You will be the first point of contact for patients and visitors, handling registration, insurance verification, and payment processing to support efficient patient flow. The position emphasizes excellent customer service, accurate data handling, and collaboration with care teams to ensure a welcoming and