Front Desk & Patient Finance Coordinator

Banner Health; Chandler (AZ); On-site; USD 36,000 - 42,000; Full time

Job summary

Banner Health Clinic Orthopedic Surgery in Chandler is seeking a Front Desk Representative to join the team. This role handles patient check-in, verifies insurance, schedules appointments and assists with billing and payments in a fast-paced setting.

You will provide courteous customer service, collect copays, answer phones, and support patient flow while ensuring accurate registration and documentation in compliance with policies.

Qualifications

• High school diploma or GED.
• 1+ year experience in patient financial services or insurance.
• Strong interpersonal and communication skills.

Responsibilities

• Performs registration/check-in, data entry, provides patients with information and intake forms, and collects signatures.
• Verifies insurance eligibility and benefits; assists with pre-certification, referrals, and authorizations.
• Calculates and collects patient liability; explains financial policies and available payment options.
• Enters payments/charges and performs daily reconciliation; balances cash drawer.
• Schedules office visits and procedures; confirms appointments and ensures patient readiness.
• Demonstrates effective communication with patients, families, and care teams to address concerns.

Skills

Data entry

Phone etiquette

Patient service

Insurance verification

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Banner Health Clinic Orthopedic Surgery in Chandler is seeking a Front Desk Representative to join the team. This role handles patient check-in, verifies insurance, schedules appointments and assists with billing and payments in a fast-paced setting.

You will provide courteous customer service, collect copays, answer phones, and support patient flow while ensuring accurate registration and documentation in compliance with policies.