Patient Experience Front Desk & Billing Specialist

Banner Health; Mesa (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Banner Health is seeking a Front Office Representative for Family Medicine in Mesa, AZ. The role handles front desk registrations, insurance checks, and scheduling while delivering friendly, professional service to patients and families.

You will verify eligibility, collect liabilities, post charges, and guide patients through financial options in a fast-paced clinic setting. Located at 1917 S Crismon Rd, Mesa, this position supports our Admin-Clinic department with day shifts and rotating

Qualifications

• High school diploma or GED or equivalent.
• Experience in patient financial services or insurance processes.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle front desk registrations and patient check-in efficiently.
• Verify insurance eligibility and collect patient information per policy.
• Schedule appointments and coordinate with care teams.
• Explain financial policies and payment options to patients.
• Enter payments and charges; balance cash drawer and process deposits.
• Assist patients with forms, records, and referrals as needed.
• Respond to patient inquiries via phone, email, or in person.
• Maintain accuracy in data entry and patient records.

Skills

Customer service

Phone etiquette

Data entry

Insurance verification

Education

High school diploma or GED

Tools

MS Office

Billing software

Job description

Banner Health is seeking a Front Office Representative for Family Medicine in Mesa, AZ. The role handles front desk registrations, insurance checks, and scheduling while delivering friendly, professional service to patients and families.

You will verify eligibility, collect liabilities, post charges, and guide patients through financial options in a fast-paced clinic setting. Located at 1917 S Crismon Rd, Mesa, this position supports our Admin-Clinic department with day shifts and rotating