Patient Access Specialist: Front Desk & Insurance

Banner Health; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Banner Health in Phoenix seeks a Patient Access Services Representative to be the first point of contact for patients. The role involves greeting patients, verifying insurance, processing registrations, and collecting financial liabilities.

You’ll work in a hospital-based setting across Emergency Dept, Inpatient, and Outpatient services. The position emphasizes exceptional customer service, accurate documentation, and collaboration with clinical teams to streamline patient flow.

Qualifications

• High school diploma or GED required.
• Experience in patient financial services or insurance processes preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Verify patient demographics and input into EHR.
• Assist with patient registration and scheduling as needed.
• Verify insurance eligibility and benefits, generate patient estimates.
• Discuss financial liability and assist with payment plans or financial assistance.
• Provide excellent customer service and maintain accurate documentation.
• Collaborate with clinical teams to optimize patient flow.
• Utilize multiple systems to register patients and manage records.
• Support revenue cycle processes including authorizations and denials management.
• Maintain compliance with CMS and hospital policies.

Skills

Customer service

Communication

Interpersonal skills

Multi-tasking

Problem-solving

Insurance verification

Education

High school diploma/GED

Associate’s degree preferred

Tools

MS Office

Typing

Job description

Banner Health in Phoenix seeks a Patient Access Services Representative to be the first point of contact for patients. The role involves greeting patients, verifying insurance, processing registrations, and collecting financial liabilities.

You’ll work in a hospital-based setting across Emergency Dept, Inpatient, and Outpatient services. The position emphasizes exceptional customer service, accurate documentation, and collaboration with clinical teams to streamline patient flow.