Front Desk & Patient Access Specialist

Caron Treatment Centers; Harmonville (PA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Caron Treatment Centers is seeking a Front Office Specialist for its Plymouth Meeting, PA location. This full-time, on-site role involves greeting patients, handling calls, scheduling, and keeping accurate records to ensure smooth patient flow and a compassionate experience.

Ideal candidates will have strong customer service skills, experience with appointment scheduling, and the ability to work in a multidisciplinary team, maintaining confidentiality in a medical setting.

Qualifications

• High school diploma or equivalent; healthcare administration training is a plus.
• Experience with appointment scheduling and basic administrative tasks in a medical or behavioral health setting preferred.
• Proficiency with office software and electronic scheduling or record systems; ability to learn new systems quickly.

Responsibilities

• Greet patients and visitors and direct inquiries with professionalism and empathy.
• Answer, screen, and route phone calls to appropriate staff.
• Schedule appointments and update patient records.
• Manage check-in and check-out processes.
• Coordinate with clinical and administrative staff to support smooth patient flow.
• Maintain a welcoming, organized front desk environment aligned with Caron’s mission.

Skills

Customer service

Phone etiquette

Active listening

Appointment scheduling

Confidentiality

Multidisciplinary teamwork

Attention to detail

Education

High school diploma

Healthcare administration training

Tools

Office software

Electronic scheduling systems

Records management systems

Job description

Caron Treatment Centers is seeking a Front Office Specialist for its Plymouth Meeting, PA location. This full-time, on-site role involves greeting patients, handling calls, scheduling, and keeping accurate records to ensure smooth patient flow and a compassionate experience.

Ideal candidates will have strong customer service skills, experience with appointment scheduling, and the ability to work in a multidisciplinary team, maintaining confidentiality in a medical setting.