Front Office Specialist

Caron Treatment Centers; Harmonville (PA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Caron Treatment Centers is seeking a Front Office Specialist for its Plymouth Meeting, PA location. This full-time, on-site role involves greeting patients, handling calls, scheduling, and keeping accurate records to ensure smooth patient flow and a compassionate experience.

Ideal candidates will have strong customer service skills, experience with appointment scheduling, and the ability to work in a multidisciplinary team, maintaining confidentiality in a medical setting.

Qualifications

• High school diploma or equivalent; healthcare administration training is a plus.
• Experience with appointment scheduling and basic administrative tasks in a medical or behavioral health setting preferred.
• Proficiency with office software and electronic scheduling or record systems; ability to learn new systems quickly.

Responsibilities

• Greet patients and visitors and direct inquiries with professionalism and empathy.
• Answer, screen, and route phone calls to appropriate staff.
• Schedule appointments and update patient records.
• Manage check-in and check-out processes.
• Coordinate with clinical and administrative staff to support smooth patient flow.
• Maintain a welcoming, organized front desk environment aligned with Caron’s mission.

Skills

Customer service

Phone etiquette

Active listening

Appointment scheduling

Confidentiality

Multidisciplinary teamwork

Attention to detail

Education

High school diploma

Healthcare administration training

Tools

Office software

Electronic scheduling systems

Records management systems

Job description

Company Description

Caron Treatment Centers is a nationally recognized non-profit organization dedicated to helping individuals and families affected by alcohol and drug addiction begin a new life. The organization offers a wide range of clinical programs tailored to the specific needs of patients across all ages and levels of addiction severity. Caron is known for its expertise in treating co-occurring disorders and providing comprehensive care for adolescents, young adults, adults, and their families. All programs are staffed by full-time professionals, ensuring each patient has an individualized treatment team that may include psychologists, addiction counselors, medical staff, and pastoral care counselors. Caron's mission-centered approach emphasizes an enlightened, caring treatment community that supports long-term recovery.

Role Description

The Front Office Specialist is a full-time, on-site role based in Plymouth Meeting, PA. This position is responsible for greeting patients and visitors, answering and directing phone calls, and serving as a primary point of contact for individuals accessing Caron's services. Daily duties include appointment scheduling, updating and maintaining patient records, managing check-in and check-out processes, and coordinating with clinical and administrative staff to support smooth patient flow. The Front Office Specialist will handle reception desk operations, respond to inquiries with professionalism and empathy, and ensure that the front office environment is organized, welcoming, and aligned with Caron's mission of compassionate care.

Qualifications

• Strong customer service and receptionist duties skills, with the ability to interact respectfully and sensitively with patients and families.
• Demonstrated phone etiquette and communication skills, including clear verbal communication and active listening.
• Experience with appointment scheduling and basic administrative tasks in a medical or behavioral health setting is preferred.
• Proficiency with office software and electronic scheduling or record systems; ability to learn new systems quickly.
• High school diploma or equivalent required; post-secondary education or training in healthcare administration or related fields is a plus.
• Ability to maintain confidentiality, follow policies and procedures, and work effectively in a multidisciplinary team environment.
• Reliable, detail-oriented, and able to manage multiple tasks while providing a calm and welcoming presence at the front desk.