Front Desk & Patient Intake Specialist

Treatment Centers Hold Co, LLC; Connellsville (Fayette County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO (Paid Time Off)

401K with company match

Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Maternity/Paternity leave

Mental Health day

Calm subscription for all employees

Job summary

Crossroads Treatment Centers in Pennsylvania seeks a Front Office Assistant to deliver excellent patient check-in, payment handling, and daily office support. You will coordinate with clinical staff to streamline intakes and maintain accurate records while upholding a welcoming, professional environment for all patients.

The position emphasizes accurate clerical work, patient service, and collaboration with healthcare teams to ensure smooth daily operations and a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Customer Service experience in fast-paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Check in patients and handle payments, assisting in daily operations.
• Maintain friendly, professional attitude toward patients and provide a premium experience.
• Guide new patients through intake process and ensure smooth onboarding.
• Collect urine and saliva samples for screening as needed.
• Maintain daily financial records and reports.
• Coordinate with medical/clinical staff to support intakes.
• Provide clerical and logistical support across office operations.
• Oversee patient accounts and financial responsibilities.

Skills

Customer service

Healthcare experience

Addiction medicine experience

Office administration experience

Lived addiction experience

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers in Pennsylvania seeks a Front Office Assistant to deliver excellent patient check-in, payment handling, and daily office support. You will coordinate with clinical staff to streamline intakes and maintain accurate records while upholding a welcoming, professional environment for all patients.

The position emphasizes accurate clerical work, patient service, and collaboration with healthcare teams to ensure smooth daily operations and a positive patient experience.