Front Desk & Patient Access Lead

Hanger, Inc.; Winter Haven (FL); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401k plan

Paid holidays

PTO (Vacation & Sick)

Parental leave

Referral bonus

Mentorship program

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience at our Winter Haven, FL clinics. You will greet patients, collect payments, manage check-in, and coordinate follow-up appointments for casts, measurements, and prosthetic care plans.

The role requires strong communication skills, experience at a medical front desk, and the ability to handle diverse administrative tasks while maintaining patient privacy and accurate records.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or related experience preferred.
• Experience in a receptionist position or medical front office procedures preferred.

Responsibilities

• Greet and assist patients at the front desk; provide information on wait times and inquiries.
• Verify and update patient demographics and insurance details; handle walk-in registrations.
• Collect patient payments including deductibles, co-pays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including casts, measurements, delivery and prosthetic care plans.
• Serve as liaison for clinic services and information on patient experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Customer service

Receptionist experience

Communication skills

Driving license

Education

High school diploma

Tools

Windows

Email

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience at our Winter Haven, FL clinics. You will greet patients, collect payments, manage check-in, and coordinate follow-up appointments for casts, measurements, and prosthetic care plans.

The role requires strong communication skills, experience at a medical front desk, and the ability to handle diverse administrative tasks while maintaining patient privacy and accurate records.