Front Desk Patient Access & Billing Specialist

NeighborHealth; Boston (MA); On-site; USD 27,000 - 40,000; Full time

Job summary

NeighborHealth is seeking a Patient Access Representative for the Pediatrics department in Boston. The role involves welcoming patients in person or by phone, verifying demographics and insurance, and entering data accurately to support patient care.

The ideal candidate has customer service experience in healthcare, familiarity with insurance processes, and the ability to manage multiple tasks during high-volume periods.

Qualifications

• One year of working in a healthcare setting preferred.
• HS/GED required.
• Vocational/technical training beyond high school in medical office training.
• Strong customer service skills; ability to answer high volume calls.
• Knowledge of different insurance carriers, appointment scheduling, and ability to multi-task.

Responsibilities

• Check all patients in for their appointments.
• Verify patient demographics, emergency contacts, account information, and insurance information.
• Data entry of demographic and insurance details.

Skills

Customer service

Phone calls

Multi-tasking

Insurance knowledge

Appointment scheduling

Education

HS/GED

Medical office training

Tools

Medical office software

Job description

NeighborHealth is seeking a Patient Access Representative for the Pediatrics department in Boston. The role involves welcoming patients in person or by phone, verifying demographics and insurance, and entering data accurately to support patient care.

The ideal candidate has customer service experience in healthcare, familiarity with insurance processes, and the ability to manage multiple tasks during high-volume periods.