Patient Access Specialist – Frontline Care & Growth

NeighborHealth; Boston (MA); On-site; USD 24,796 - 34,440; Full time

Job summary

A prominent community health center in Boston is seeking a Patient Access Representative to facilitate patient access and ensure a smooth experience. The role includes verifying patient information, managing co-payments, and providing exceptional customer service. Candidates should have a High School Diploma and at least one year of customer service experience, preferably in a healthcare setting. The position offers a full-time schedule with pay ranging from $18 to $25 per hour based on experience.

Qualifications

• 1+ years of customer service experience; previous experience in health insurance or medical setting preferred.
• Ability to maintain patient confidentiality at all times.
• Skillful in managing patient interactions with courtesy and sensitivity.

Responsibilities

• Interact with patients to verify demographics and insurance information.
• Facilitate efficient patient flow in the clinic.
• Collect and manage co-payments and payment processing.

Skills

Customer service

Health insurance knowledge

Attention to detail

Education

High School Diploma or G.E.D.

Job description

A prominent community health center in Boston is seeking a Patient Access Representative to facilitate patient access and ensure a smooth experience. The role includes verifying patient information, managing co-payments, and providing exceptional customer service. Candidates should have a High School Diploma and at least one year of customer service experience, preferably in a healthcare setting. The position offers a full-time schedule with pay ranging from $18 to $25 per hour based on experience.