Patient Access Coordinator

NeighborHealth Corporation; United States; On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical & Dental Coverage

401(K) Retirement Plan

Paid Holidays & Vacations

Tuition/Education Support

Job summary

NeighborHealth, serving the Boston area, seeks a Patient Access Representative for front desk patient intake and data entry. You will welcome patients by phone or in person, collect demographic, insurance, and payment information, and support efficient patient flow within the Pediatric Department.

The role requires strong customer service, the ability to handle high call volumes, and knowledge of insurance carriers and scheduling.

Qualifications

• Minimum one year of healthcare experience preferred.
• High school diploma or GED is required.
• Post-secondary medical office training is preferred.
• Strong customer service skills and ability to handle high call volumes.
• Knowledge of insurance carriers, appointment scheduling, and multitasking.

Responsibilities

• Check in patients for their appointments.
• Verify patient demographics, emergency contacts, account and insurance information.
• Identify changes and update the system accordingly.
• Complete insurance verifications for same-day appointments daily.
• Collect and record co-payments and payments (cash, checks, cards) per policy; report issues.
• Deposit cash at end of each shift; manage petty cash securely.

Skills

Healthcare experience

Customer service

Phone handling

Insurance knowledge

Multitasking

Education

High school diploma or GED

Medical office training program

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Time Type: Full time
Department: Pediatrics
All Locations: 10 Gove Street - Taylor Building

Position Summary

The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient access related activities for the health center in support of the delivery of patient care. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues while facilitating efficient patient flow within the Clinical Department working within. This position is generally the front line staff which a patient encounters when coming to the health center and requires a unique skill set to be successful in this role.

Essential Duties & Responsibilities

• Check all patients in for their appointments
• Accurately verifies patient demographics, emergency contacts, account information, and insurance information.
• Identifies any changes and makes appropriate changes in the system
• Daily Completion of insurance verifications for same day appointments and tracking numbers.
• Collects, tracks, and data enters all co-payments and other payments in the form of cash, checks, and credit card transactions following cash collection policy and procedures and promptly reporting any related issues.
• Consistently deposits cash collections at the end of each shift; keeps cash secured and maintains appropriate petty cash on hand at all times.

Qualifications & Requirements

• One year of working in a healthcare setting preferred
• H.S/GED Required
• Vocational/technical training beyond high school in office management specific to medical office training.
• Must have strong Customer Service skills, ability to answer high volume of calls, have knowledge of different insurance carriers, appointment scheduling, and ability to multi-task.

Salary

Starting at $19.55 - $29.33 based on experience

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your request

E-Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

There's a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment - for both our employees and our patients - that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work. We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

Benefits

• Medical & Dental Coverage Life and Disability Insurance Privileges at Boston Medical Center for Providers 401(K) Retirement Plan Educational Assistance Flexible Spending & Transportation Accounts Paid Holidays, Vacations, Sick and Personal Time A Generous Staff Development Benefit Excellent Malpractice Coverage A Designated Medical Staff Office for Physician Support Free Parking And Much More...