Patient Access Coordinator

NeighborHealth; Boston (MA); On-site; USD 27,000 - 40,000; Full time

Job summary

NeighborHealth is seeking a Patient Access Representative for the Pediatrics department in Boston. The role involves welcoming patients in person or by phone, verifying demographics and insurance, and entering data accurately to support patient care.

The ideal candidate has customer service experience in healthcare, familiarity with insurance processes, and the ability to manage multiple tasks during high-volume periods.

Qualifications

• One year of working in a healthcare setting preferred.
• HS/GED required.
• Vocational/technical training beyond high school in medical office training.
• Strong customer service skills; ability to answer high volume calls.
• Knowledge of different insurance carriers, appointment scheduling, and ability to multi-task.

Responsibilities

• Check all patients in for their appointments.
• Verify patient demographics, emergency contacts, account information, and insurance information.
• Data entry of demographic and insurance details.

Skills

Customer service

Phone calls

Multi-tasking

Insurance knowledge

Appointment scheduling

Education

HS/GED

Medical office training

Tools

Medical office software

Job description

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit our Careers Page .Time Type:Full timeDepartment:PediatricsAll Locations:10 Gove Street – Taylor BuildingPosition Summary:The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient access related activities for the health center in support of the delivery of patient care. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues while facilitating efficient patient flow within the Clinical Department working within. This position is generally the front line staff which a patient encounters when coming to the health center and requires a unique skill set to be successful in this role.Essential Duties & ResponsibilitiesCheck all patients in for their appointmentsAccurately verifies patient demographics, emergency contacts, account information, and insurance information. Identifies any changes and makes appropriate changes in the systemDaily Completion of insurance verifications for same day appointments and tracking numbers.Collects, tracks, and data enters all co-payments and other payments in the form of cash, checks, and credit card transactions following cash collection policy and procedures and promptly reporting any related issues. Consistently deposits cash collections at the end of each shift; keeps cash secured and maintains appropriate petty cash on hand at all times.Qualifications & Requirements:One year of working in a healthcare setting preferredH.S/GED RequiredVocational/technical training beyond high school in office management specific to medical office training.Must have strong Customer Service skills, ability to answer high volume of calls, have knowledge of different insurance carriers, appointment scheduling, and ability to multi-task.Salary: Starting at $19.55 - $29.33 based on experienceEEO & Accommodation Statement:NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-568-4480 to let us know the nature of your requestFederal Trade Commission Statement:According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.