Pediatric Front Desk & Patient Access Specialist

Playground Pediatrics; Kingston (Luzerne County); On-site; USD 36,000 - 48,000; Full time

Job summary

Playground Pediatrics is seeking a Patient Access Representative to be the friendly first face for families in our fast-paced pediatric clinic. You will handle scheduling, registration, insurance verification, and financial clearance to ensure patients are ready for care on arrival.

Responsibilities include accurate data capture, answering calls, assisting patients and parents, and coordinating with care teams while maintaining HIPAA compliance.

Qualifications

• Front desk patient scheduling, registration, insurance verification
• Use EMR systems to maintain patient information accurately
• Provide friendly, professional, and empathetic service to pediatric patients and families
• Communicate clearly with patients, parents, providers, and team members
• Maintain HIPAA compliance and confidentiality

Responsibilities

• Answer calls for multiple areas with standard greetings
• Verify patient demographics, insurance, and medical information
• Schedule appointments using electronic system with prioritization
• Provide information about appointment details and parking
• Process payments and handle billing issues

Skills

Front office workflows

Communication

Attention to detail

HIPAA compliance

Teamwork

Education

High School diploma or GED

Tools

EMR systems

Office technology

Job description

Playground Pediatrics is seeking a Patient Access Representative to be the friendly first face for families in our fast-paced pediatric clinic. You will handle scheduling, registration, insurance verification, and financial clearance to ensure patients are ready for care on arrival.

Responsibilities include accurate data capture, answering calls, assisting patients and parents, and coordinating with care teams while maintaining HIPAA compliance.