Front Desk Ops Supervisor — Guest Experience Leader

mymvw

Princeville (IL)

On-site

USD 43,000 - 58,000

Full time

14 days+

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Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Free daily associate meal

AAA Four Diamond Resort

Complimentary breakroom amenities &amp

Quarterly team celebrations & awards

Company branded attire for outdoor ass

Complimentary work shoes

Discounts to onsite food outlets

Community service opportunities

Audubon Green Lodging sustainability

Job summary

Marriott Vacations Worldwide is seeking a Front Desk Supervisor to lead the Front Office team at our property in Princeville, IL. You will oversee guest check-ins, coordinate with housekeeping, and ensure high-quality service for owners and guests throughout their stay.

Responsibilities include supervising staff, processing payments, addressing guest needs, and supporting management in hiring, training and scheduling.

Qualifications

Experience in front desk supervision or hotel/hospitality leadership preferred.
Excellent guest service and communication skills.
Ability to train, motivate and coach staff.

Responsibilities

Supervise Front Office staff to ensure excellent owner/guest service.
Process all owner/guest check-ins and handle payments.
Coordinate with Housekeeping for room readiness.
Assist management in hiring, training, scheduling, evaluating, counseling and coaching employees.
Address guest questions, concerns and requests promptly and professionally.

Job description

Responsibilities include supervising staff, processing payments, addressing guest needs, and supporting management in hiring, training and scheduling.

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