Guest Services & Front Desk Operations Lead

Marriott-Internationa; Koloa (HI); On-site; USD 48,000 - 53,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Marriott Vacations Worldwide in Hawaii is seeking a Front Office Manager Assistant to support daily operations of the Front Office, Bell/Door Staff, Switchboard and Guest Services/Front Desk. The role ensures efficient check-in/check-out and maximizes department performance with strong team leadership.

The position is non-exempt and hourly, with overtime paid in accordance with state and federal law. A relocation package may be available for qualified candidates seeking this opportunity.

Qualifications

• High school diploma or GED required.
• 2 years experience in guest services/front desk or related area.
• OR 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major.

Responsibilities

• Supervises day-to-day front desk operations and staff.
• Maintains guest service standards and financial objectives.
• Handles complaints and resolves conflicts to ensure guest satisfaction.
• Communicates goals and expectations across the Front Office team.

Skills

Customer service

Communication

Leadership

Problem solving

Education

High school diploma or GED

Associate degree in Hotel/Restaurant Management or related

Job description

Marriott Vacations Worldwide in Hawaii is seeking a Front Office Manager Assistant to support daily operations of the Front Office, Bell/Door Staff, Switchboard and Guest Services/Front Desk. The role ensures efficient check-in/check-out and maximizes department performance with strong team leadership.

The position is non-exempt and hourly, with overtime paid in accordance with state and federal law. A relocation package may be available for qualified candidates seeking this opportunity.