Relocation-Eligible Front Desk Operations Leader

mymvw; Kaanapali (HI); On-site; USD 73,000 - 80,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Marriott Vacations Worldwide is seeking a Front Office Supervisor to assist the Front Office Manager in daily operations at the Front Desk, Bell/Door, and Switchboard. You will supervise staff, ensure smooth check-in/check-out, and strive for guest satisfaction while supporting department financial goals.

The role requires a high school diploma or GED (or a 2-year degree in Hotel/Restaurant Management or related major) and at least 2 years in guest services or related areas.

Qualifications

• Strong leadership abilities to supervise front desk staff.
• Excellent communication with guests and team members.
• Ability to handle complaints and resolve conflicts effectively.

Responsibilities

• Manages day-to-day front office operations and staff to meet guest needs.
• Develops goals and plans to prioritize and organize work.
• Handles complaints and resolves grievances to ensure satisfaction.
• Ensures staffing levels meet guest service and financial objectives.
• Communicates objectives and expectations with employees regularly.
• Understands impact of front office operations on overall property finances.
• Leads and supports Front Desk team in the absence of managers.
• Provides above-and-beyond service to improve guest satisfaction.
• Trains staff and monitors compliance with credit policies and procedures.
• Oversees Front Desk shift operations and ensures policy adherence.
• Maintains open, collaborative relationships with employees.

Skills

Staff supervision

Customer service orientation

Communication skills

Conflict resolution

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Marriott Vacations Worldwide is seeking a Front Office Supervisor to assist the Front Office Manager in daily operations at the Front Desk, Bell/Door, and Switchboard. You will supervise staff, ensure smooth check-in/check-out, and strive for guest satisfaction while supporting department financial goals.

The role requires a high school diploma or GED (or a 2-year degree in Hotel/Restaurant Management or related major) and at least 2 years in guest services or related areas.