Front Desk & Night Audit Supervisor: Guest Experience Leader

Marriott Resorts Hospitality Corporation; United States; On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Free On-Site Parking

Uniform Laundering

Department celebrations

Associate Appreciation Week

Monthly associate recognition and risk

Job summary

Marriott Vacations Worldwide is seeking a Front Office Supervisor to lead the front desk team and ensure outstanding owner and guest service. You will handle check‑ins/room assignments, process payments, and coordinate with Housekeeping for readiness.

The role requires flexibility for evenings, weekends, and holidays and involves coaching staff to uphold brand standards. Ideal candidates will focus on professional communication, prompt service, and maintaining high guest satisfaction.

Qualifications

• Supervise front office staff to ensure owner/guest service.
• Respond to owner/guest questions, concerns, and requests with brand/property processes.
• Coordinate with Housekeeping to track room readiness for check‑in.
• Assist management in hiring, training, scheduling, evaluating and coaching employees.

Responsibilities

• Report accidents, injuries, and unsafe conditions to manager.
• Follow company policies; present a professional appearance.
• Maintain confidentiality of proprietary information.
• Ensure timely, courteous service to guests and owners.

Skills

Supervising front office staff

Customer service

Communication

Team coordination

Scheduling

Job description

Marriott Vacations Worldwide is seeking a Front Office Supervisor to lead the front desk team and ensure outstanding owner and guest service. You will handle check‑ins/room assignments, process payments, and coordinate with Housekeeping for readiness.

The role requires flexibility for evenings, weekends, and holidays and involves coaching staff to uphold brand standards. Ideal candidates will focus on professional communication, prompt service, and maintaining high guest satisfaction.