Front Desk Operations Supervisor

Golden Nugget Las Vegas; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Golden Nugget Las Vegas is seeking a Front Desk Supervisor to supervise clerks and Assistant Hotel Managers in daily operations and to deliver high-level personalized guest service aligned with the KEeP brand values. You will oversee front desk activities, generate reports, assist with staff development, and handle guest inquiries with professionalism.

The role requires strong leadership, communication skills, and experience in front desk operations.

Qualifications

• Ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams.
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Computer literate in Microsoft Windows applications; LMS experience preferred.
• Should be organized and able to remember details.
• Adaptability and knowledge of all areas of Front Desk.
• Minimum age 18; Bachelor's degree preferred; basic math skills.
• 5 years experience.
• Ability to read and understand all policies and procedures.
• Must communicate effectively with guests, employees, and management in English.

Responsibilities

• Perform all functions of the Front Desk Clerk.
• Provide superior level of service to every guest and ensure Front Desk Clerks do the same.
• Supervise Front Desk Clerks and oversee operational activities.
• Generate and complete all Front Desk reports.
• Assist with guest-related occurrences requiring supervision.
• Answer guest, Casino and executive inquiries by phone or in person at the Front Desk.
• Maintain and organize supplies and tools at the Front Desk.
• Organize efficient use of available staff.
• Assist the Assistant Hotel Manager with personnel-related functions and training.
• Perform duties of Head Cashier, Group Services Supervisor, Training Supervisor as requested.
• Perform other duties as required.

Skills

People management

Customer service

Interpersonal comms

English fluency

MS Windows

Problem solving

Training & coaching

Front desk operations

Education

Bachelor's degree

Tools

LMS experience

Front desk software

Job description

Golden Nugget Las Vegas is seeking a Front Desk Supervisor to supervise clerks and Assistant Hotel Managers in daily operations and to deliver high-level personalized guest service aligned with the KEeP brand values. You will oversee front desk activities, generate reports, assist with staff development, and handle guest inquiries with professionalism.

The role requires strong leadership, communication skills, and experience in front desk operations.