Front Desk Guest Experience Associate

Golden Entertainment, Inc.; Pahrump (NV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

None

Job summary

Golden Pahrump Nugget, LLC is hiring a Guest Service Representative to greet guests and manage the front desk, including check-in, check-out, and payment processing. You will ensure accurate financial transactions and maintain a high level of guest satisfaction.

The role requires clear communication and teamwork in a fast-paced hospitality environment, with adherence to gaming regulations and company controls. Prior customer service experience is valued.

Qualifications

• 6 months of experience in a similar role or transferable skills preferred.
• Strong guest service abilities and proven track record of delivering exceptional service.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to input information using a moderately complex computer system.
• 10-key touch proficiency preferred.

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture.
• Assign guest rooms in accordance with current policies and procedures.
• Process guest check-outs and handle account postings accurately and efficiently.
• Manage cash flow in assigned bank, including performing accurate financial transactions.
• Handle special guest requests and resolve complaints to ensure complete guest satisfaction.
• Maintain up-to-date knowledge of hotel occupancy, in-house groups, and special events to support front desk operations.
• Assist other departments with guest-related needs to ensure seamless service.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned.

Skills

Guest service

Communication

Teamwork

10-key input

Education

High school diploma

Tools

Computer systems

Job description

Golden Pahrump Nugget, LLC is hiring a Guest Service Representative to greet guests and manage the front desk, including check-in, check-out, and payment processing. You will ensure accurate financial transactions and maintain a high level of guest satisfaction.

The role requires clear communication and teamwork in a fast-paced hospitality environment, with adherence to gaming regulations and company controls. Prior customer service experience is valued.