Front Desk Operations Supervisor

Landry's, LLC.; Las Vegas (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Landry's, LLC. in Las Vegas is seeking a Front Desk Supervisor to supervise clerks and assist the Assistant Hotel Manager in daily operations while delivering personalized guest service that aligns with the company’s standards.

The role emphasizes supervising Front Desk activities, reporting, and training, ensuring efficient use of resources and adherence to hotel policies. Fluent English, strong communication, and 5 years of experience are preferred, with a bachelor’s degree considered a plus.

Qualifications

• Ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams.
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Computer literate in Microsoft Windows applications required; LMS experience preferred.
• Should be organized and able to remember details.
• Adaptability and knowledge of all areas of Front Desk.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• 5 years experience.
• Must be able to communicate effectively with guests, employees, and management in English.
• Must be able to complete standard forms and reports.

Responsibilities

• Ability to perform all functions of the Front Desk Clerk.
• Provide superior level of service to every guest with whom they come in contact with as well as ensure the Front Desk Clerks do the same.
• Supervise and oversee the operational activities of Front Desk Clerks as related to Front Desk policies and procedures.
• Generate and complete all types of Front Desk reports.
• Assist Front Desk Clerk with gust related occurrences that require additional supervision.
• Answer or assist with guest, Casino and executive inquiries by phone or in person at the Front Desk.
• Responsible for maintaining, cleaning and organizing supplies and tools at the Front Desk.
• Responsible for organizing the smooth efficient use of available staff.
• Assist the Assistant Hotel Manager with personnel related functions and the training of new and existing Front Desk personnel.
• Perform duties of Head Cashier, Group Services Supervisor, Training Supervisor according to policies and procedures as requested.
• Perform other duties and responsibilities as requested.

Skills

Leadership

Communication skills

English fluency

Analytical thinking

Multi-tasking

Problem solving

Coaching

Education

Bachelor’s degree preferred

Minimum age 18

Job description

Landry's, LLC. in Las Vegas is seeking a Front Desk Supervisor to supervise clerks and assist the Assistant Hotel Manager in daily operations while delivering personalized guest service that aligns with the company’s standards.

The role emphasizes supervising Front Desk activities, reporting, and training, ensuring efficient use of resources and adherence to hotel policies. Fluent English, strong communication, and 5 years of experience are preferred, with a bachelor’s degree considered a plus.