Front Desk Operations Supervisor

Landry's, Inc.; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Landry's, Inc. seeks a Front Desk Supervisor to supervise clerks and assist the Assistant Hotel Manager in daily hotel operations at the Las Vegas location. The role emphasizes high-level guest service aligned with K.E.E.P.

values and brand standards, with responsibility for staff training and front desk processes. The candidate should have strong leadership, communication, and organizational skills, plus experience in front desk operations and a related degree is preferred.

Qualifications

• Ability to manage employees and coach teams.

Responsibilities

• Ability to perform all functions of the Front Desk Clerk.
• Provide superior level of service to every guest with whom they come in contact with as well as ensure the Front Desk Clerks do the same.
• Supervise and oversee the operational activities of Front Desk Clerks as related to Front Desk policies and procedures.
• Generate and complete all types of Front Desk reports.
• Assist Front Desk Clerk with gust related occurrences that require additional supervision.
• Answer or assist with guest, Casino and executive inquiries by phone or in person at the Front Desk.
• Responsible for maintaining, cleaning and organizing supplies and tools at the Front Desk.
• Responsible for organizing the smooth efficient use of available staff.
• Assist the Assistant Hotel Manager with personnel related functions and the training of new and existing Front Desk personnel.
• Perform duties of Head Cashier, Group Services Supervisor, Training Supervisor according to policies and procedures as requested.
• Perform other duties and responsibilities as requested.

Skills

Employee management

Training & coaching

Analytical skills

Problem solving

Multitasking

Organization

Communication skills

English fluency

Mathematical skills

Front desk knowledge

Education

Bachelor’s degree

Tools

Microsoft Windows

LMS experience

Job description

Landry's, Inc. seeks a Front Desk Supervisor to supervise clerks and assist the Assistant Hotel Manager in daily hotel operations at the Las Vegas location. The role emphasizes high-level guest service aligned with K.E.E.P.

values and brand standards, with responsibility for staff training and front desk processes. The candidate should have strong leadership, communication, and organizational skills, plus experience in front desk operations and a related degree is preferred.