Front Desk Agent

Landry's, LLC.; Cripple Creek (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Dental coverage

Vision coverage

Voluntary life insurance

Short term disability

Paid Time Off

401K

Advancement opportunities

Employee discounts

Community volunteer opportunities

Job summary

Golden Nugget is seeking a Front Desk Agent to warmly welcome guests and deliver professional service at the hotel casino. The role includes checking guests in, handling payments, answering questions about entertainment and attractions, and supporting other departments as needed.

The successful candidate will have a high school diploma or GED and prior high-volume customer service experience, with a strong preference for at least one year in front desk roles.

Qualifications

• High school diploma or GED.
• Prior high-volume customer service experience.
• One year of hotel front desk experience strongly preferred.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies.
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel.
• Print and process routine reports and may assist in the training of new departmental employees.

Skills

Customer service

Cash handling

Guest relations

Education

High school diploma or GED

Job description

Golden Nugget Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies.
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel.
• Print and process routine reports and may assist in the training of new departmental employees.
• Promote positive public/employee relations at all times.
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints.
• Assist other departments with requirements they may have pertinent to hotel guests.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Performs any other duties as assigned.

Qualifications

• High school diploma or GED
• Prior high-volume customer service experience
• One (1) year of hotel front desk experience strongly preferred

What we offer you:

• Multiple benefit plans to suit your needs
• Dental, vision, voluntary life, short term disability
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Pay Range

USD $17.00 - USD $17.00 /Hr.

Tipped Position

This position does not earn tips