Guest Services Specialist - Check-in, Guest Care (Tipped)

Golden Nugget Las Vegas; Las Vegas (NV); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Tipped Position

Zusammenfassung

Golden Nugget Las Vegas is seeking a front desk/customer service oriented professional to manage guest check-in/check-out, answer inquiries, and coordinate mail and packages. The role emphasizes organized, detail-oriented service and professional guest interactions aligned with the brand values.

Responsibilities include handling room charges, maintaining records, and collaborating with other hotel departments while ensuring high-quality guest experience and sales opportunities.

Qualifikationen

• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Minimum age requirement is 18.
• High School Diploma or GED.
• 2 years experience.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.

Aufgaben

• Check in and out of hotel guests.
• Answering guest inquiries and giving proper directions.
• Maintaining guest mail, messages and packages.
• Cleaning and stocking work areas/transporting necessary supplies.
• Assist in developing and distributing housekeeping reports, special room assignments, coupon issuance.
• Processing room charges/posting room charges.
• Balancing clerk/cashier postings, cash and credit transactions.
• Use computer and other general office equipment.
• Interact with all other hotel departments.
• Assisting guests using safe deposit boxes.
• Filing registration cards, back-up and all related hotel reports and paper documents.
• Issuing keys.
• Perform other duties and responsibilities as requested.
• Ability to meet or exceed department customer service standards.
• Demonstrate good sales techniques when dealing with possible sales situations.

Kenntnisse

Fluent English

Interpersonal skills

Administrative skills

Ausbildung

High School Diploma or GED

Tools

Microsoft Windows

LMS experience

Office equipment

Jobbeschreibung

Golden Nugget Las Vegas is seeking a front desk/customer service oriented professional to manage guest check-in/check-out, answer inquiries, and coordinate mail and packages. The role emphasizes organized, detail-oriented service and professional guest interactions aligned with the brand values.

Responsibilities include handling room charges, maintaining records, and collaborating with other hotel departments while ensuring high-quality guest experience and sales opportunities.