Guest Experience Agent — Front Desk

Landry's, LLC.; Cripple Creek (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Dental coverage

Vision coverage

Voluntary life insurance

Short term disability

Paid Time Off

401K

Advancement opportunities

Employee discounts

Community volunteer opportunities

Job summary

Golden Nugget is seeking a Front Desk Agent to warmly welcome guests and deliver professional service at the hotel casino. The role includes checking guests in, handling payments, answering questions about entertainment and attractions, and supporting other departments as needed.

The successful candidate will have a high school diploma or GED and prior high-volume customer service experience, with a strong preference for at least one year in front desk roles.

Qualifications

• High school diploma or GED.
• Prior high-volume customer service experience.
• One year of hotel front desk experience strongly preferred.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies.
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel.
• Print and process routine reports and may assist in the training of new departmental employees.

Skills

Customer service

Cash handling

Guest relations

Education

High school diploma or GED

Job description

Golden Nugget is seeking a Front Desk Agent to warmly welcome guests and deliver professional service at the hotel casino. The role includes checking guests in, handling payments, answering questions about entertainment and attractions, and supporting other departments as needed.

The successful candidate will have a high school diploma or GED and prior high-volume customer service experience, with a strong preference for at least one year in front desk roles.