Front Desk Operations Leader — Grow Members & Revenue

Crunch Fitness CR Fitness Holdings, LLC; Florida; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with match

Paid Time Off (PTO)

Life Insurance & Short-Term Disability

Free Crunch Fitness Membership

Discounted Personal Training Sessions

Ongoing training and career growth

Job summary

Crunch Fitness seeks a Front Desk Operations Manager for the Maitland club to lead member experience, frontline sales, and daily operations with energy and a people-first approach. You will coach staff, drive retention, manage onboarding, and partner with the GM to hit membership goals in a growing market.

This role emphasizes leadership, operational excellence, and a strong focus on customer service as the club scales its footprint and delivers exceptional results.

Qualifications

• Outgoing and positive personality with strong leadership presence.
• Sales-minded, customer-service driven, and results-oriented.
• Embraces member retention strategies including cancel-save.
• Strong communication skills to coach and motivate teams.
• Organized management of billing, reporting, inventory, and cleaning systems.
• Previous leadership or operations experience in fitness, sales, or hospitality preferred.
• Growth-minded to support the General Manager in achieving targets.

Responsibilities

• Deliver an exceptional first impression by ensuring a welcoming environment.
• Lead onboarding and staff training to drive sales and engagement.
• Support retention with follow-up and membership cancellation reduction.
• Coach staff on sales techniques to improve conversions and ACH enrollment.
• Organize member engagement events and community-building activities.
• Manage billing updates, inventory, and reporting accuracy.
• Lead weekly leadership meetings to review performance and address issues.
• Ensure cleaning protocols and standards are consistently applied.
• Assist GM in achieving membership unit and revenue targets.

Skills

Leadership

Sales-driven

Customer service

Communication

Coaching

Team management

Job description

Crunch Fitness seeks a Front Desk Operations Manager for the Maitland club to lead member experience, frontline sales, and daily operations with energy and a people-first approach. You will coach staff, drive retention, manage onboarding, and partner with the GM to hit membership goals in a growing market.

This role emphasizes leadership, operational excellence, and a strong focus on customer service as the club scales its footprint and delivers exceptional results.