Front Desk Operations Leader — Elevate Member Experience

Crunch Fitness CR Fitness Holdings, LLC; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Paid Time Off

Life Insurance

Short-Term Disability

Free Crunch Fitness Membership

Discounted Personal Training Sessions

Career development opportunities

Job summary

Crunch Fitness CR Fitness Holdings, LLC is seeking a Front Desk Operations Manager for the Carrollwood Club in Florida. This leadership role focuses on delivering an exceptional member and staff experience, driving onboarding, training, and performance coaching, while supporting sales, retention, and overall club performance.

You will lead a positive, energetic team, manage daily operations, and collaborate with the General Manager to hit membership and revenue targets; a growth-minded,

Qualifications

• Leadership and coaching experience required.
• Strong sales and customer-service orientation.
• Familiarity with member retention strategies (cancel-save).
• Excellent communication and ability to motivate teams.
• Organized with attention to billing, reporting, inventory, and cleaning systems.

Responsibilities

• Deliver a welcoming environment for members and staff.
• Lead onboarding, staff training, and performance coaching.
• Drive membership sales, retention, and satisfaction.
• Support General Manager in achieving membership and revenue targets.
• Coach staff on sales techniques to improve conversions and referrals.
• Organize member engagement events and campaigns.
• Oversee billing updates, inventory, and reporting accuracy.
• Lead weekly leadership meetings with club leadership.

Skills

Leadership presence

Sales mindset

Customer service

Retention strategies

Coaching staff

Communication skills

Organized and detail-oriented

Job description

Crunch Fitness CR Fitness Holdings, LLC is seeking a Front Desk Operations Manager for the Carrollwood Club in Florida. This leadership role focuses on delivering an exceptional member and staff experience, driving onboarding, training, and performance coaching, while supporting sales, retention, and overall club performance.

You will lead a positive, energetic team, manage daily operations, and collaborate with the General Manager to hit membership and revenue targets; a growth-minded,