Growth-Driven Front Desk Operations Manager

Crunch Fitness; Orlando (FL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Bonus eligibility

Health Insurance

401(k) match

PTO

Free gym membership

Personal training discounts

Career development

Job summary

Crunch Fitness—Dr. Phillips Club is seeking a Front Desk Operations Manager to lead the member and staff experience.

You will drive onboarding, staff training, and performance coaching while supporting membership growth and retention in a high-energy club setting. You will partner with the General Manager to meet membership targets, oversee daily operations (billing, inventory, reporting), and ensure exceptional service.

Qualifications

• Experience leading front desk or service teams in fitness/hacility settings.
• Proven ability to drive sales, retention, and member satisfaction.
• Strong communication and coaching skills with a people-first approach.
• Able to manage daily operations, billing updates, inventory, and reporting.

Responsibilities

• Oversee day-to-day member and staff experience within the club.
• Lead onboarding, training, and performance coaching for staff.
• Drive member sales, retention, and satisfaction.
• Review performance reports and implement improvements.
• Lead weekly leadership meetings and ensure cleanliness protocols.

Skills

Leadership

Sales orientation

Customer service

Communication

Staff coaching / training

Job description

Crunch Fitness—Dr. Phillips Club is seeking a Front Desk Operations Manager to lead the member and staff experience.

You will drive onboarding, staff training, and performance coaching while supporting membership growth and retention in a high-energy club setting. You will partner with the General Manager to meet membership targets, oversee daily operations (billing, inventory, reporting), and ensure exceptional service.