Front Desk Operations Lead for VIP & Group Bookings

Grand Sierra Resort; Reno (NV); On-site; USD 65,000 - 85,000; Full time

Job summary

Grand Sierra Resort in Reno, NV is seeking an Assistant Front Desk Manager to support Hotel Operations in day-to-day Front Desk functions with a focus on group and VIP bookings.

You will collaborate with the Front Desk Managers to ensure optimal staffing, coaching and development, while maintaining guest service standards and efficient operations across departments.

This role requires prior hotel management experience and strong leadership, communication, and problem-solving skills.

Qualifications

• Minimum 3 years of hotel management experience.
• Proficient in MS Office and hotel systems.
• Strong communication, leadership, and problem-solving skills.

Responsibilities

• Maintain knowledge of hotel services and respond to guest inquiries.
• Monitor staff breaks and direct job functions to expedite check-in/out.
• Assist guests with group bookings; adhere to policies and procedures.
• Balance inventory, maintain protected blocks, process group reservations.
• Process payroll, PTO requests, and publish schedules.
• Assist in management and agent training as needed.

Skills

MS Office

Hotel ops knowledge

Staff supervision

Guest service excellence

Scheduling & payroll

Tools

AS400

Passkey

Delphi

Job description

Grand Sierra Resort in Reno, NV is seeking an Assistant Front Desk Manager to support Hotel Operations in day-to-day Front Desk functions with a focus on group and VIP bookings.

You will collaborate with the Front Desk Managers to ensure optimal staffing, coaching and development, while maintaining guest service standards and efficient operations across departments.

This role requires prior hotel management experience and strong leadership, communication, and problem-solving skills.