Guest Experience Reservations Specialist

Grand Sierra Resort; Reno (NV); On-site; USD 20,664 - 30,307; Full time

Job summary

Grand Sierra Resort is seeking a front desk team member to assist guests with reservations, inquiries, and services. You will handle calls, provide information on hotel amenities, and coordinate with departments to ensure guest satisfaction.

The role requires excellent guest service, the ability to multi-task, and flexible availability including nights, holidays, and weekends. 18+ years of age and basic reading/writing/math skills are expected.

Qualifications

• Excellent guest service skills on both the phone and in person required.
• Proactive and works well under pressure in a fast-paced environment.
• Outstanding coordination, accuracy, and organizational skills with the ability to multi-task.
• Ability to speak Spanish preferred but not required.
• Basic reading, writing, and math skills are required.
• Must follow instructions, memorize, problem solve, use independent judgment and make decisions.
• Flexible to work all shifts including holidays, nights, and weekends as business needs dictate.
• Must be a minimum of 18 years of age.

Responsibilities

• Handle guest inquiries with a positive, clear speaking voice.
• Answer calls and process guest requests; maintain proper communications with guests and staff.
• Book, cancel, or modify room reservations per guest requests.
• Provide information on hours of operation, hotel services, directions to attractions, car rentals, and shuttle service.
• Assist guests with faxes, mail, packages, and all other basic inquiries.
• Perform other duties as assigned within the scope of this position.

Skills

Guest service

Communication

Multitasking

Spanish (preferred)

Reading/Writing/Math basics

Following instructions

Problem solving

Independent judgment

Shift flexibility

Age 18+

Education

Education/Experience flexible

Job description

Grand Sierra Resort is seeking a front desk team member to assist guests with reservations, inquiries, and services. You will handle calls, provide information on hotel amenities, and coordinate with departments to ensure guest satisfaction.

The role requires excellent guest service, the ability to multi-task, and flexible availability including nights, holidays, and weekends. 18+ years of age and basic reading/writing/math skills are expected.