Hotel Group & Call Center Team Lead

Grand Sierra Resort; Reno (NV); On-site; USD 32,000 - 45,000; Full time

Job summary

Grand Sierra Resort in Reno, NV is seeking a Reservations/Group Housing professional to support group bookings, housing needs, and inventory management. You will coordinate with Sales/Convention Service Managers and planners to ensure smooth group experiences.

Responsibilities include responding to inquiries, attending pre-conference meetings, and assisting with managerial reports. Flexibility for varied shifts and weekend hours is required to meet business needs.

Qualifications

• Minimum 2 years Hotel Reservations/Hotel Operations experience.
• Must be 21 years of age.
• Strong communication and organizational skills.

Responsibilities

• Respond to guest inquiries about hotel services and local attractions.
• Assist groups with booking/housing per established policies.
• Manage group blocks and inventory in accordance with policies.
• Provide information to Call Center and Front Operations from Sales/Convention Service Managers and planners.
• Attend group pre-conference and planning meetings with clients and property management.
• Streamline departmental operations through policy review and process improvements.
• Assist Revenue Management and Call Center with tasks and projects.
• Prepare managerial reports for tracking and analysis.
• Collaborate with internal and external guests to ensure proper guest service.

Skills

Effective communication

Complex reading & writing

Clerical skills

Coordination

Analytical

Decision making

Flexible scheduling

Age 21+

Job description

Grand Sierra Resort in Reno, NV is seeking a Reservations/Group Housing professional to support group bookings, housing needs, and inventory management. You will coordinate with Sales/Convention Service Managers and planners to ensure smooth group experiences.

Responsibilities include responding to inquiries, attending pre-conference meetings, and assisting with managerial reports. Flexibility for varied shifts and weekend hours is required to meet business needs.