Guest Reservations & Service Specialist

Grand Sierra Resort; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Grand Sierra Resort in Reno is seeking a guest services associate to handle phone work, data entry, and guest inquiries with a friendly, clear voice. You will relay information about hotel hours, services, directions, and assist with reservations, packages, and general inquiries to ensure guest satisfaction.

Responsibilities include answering calls, processing requests, coordinating with staff, and supporting guests with deposits, mail, and faxes.

Qualifications

• Excellent guest service on phone and in person.
• Proactive and able to work under pressure in a fast-paced environment.
• Strong coordination, accuracy, and organization with multitasking ability.
• Spanish language skills preferred but not required.
• Basic reading, writing, math and task completion skills are required.

Responsibilities

• Answer phone calls and process guest requests, maintain communication with guests and staff.
• Assist guests with room reservations, deposits, and related inquiries.
• Provide information on hotel services, hours, directions, and local attractions.
• Handle faxes, mail, packages, and other basic inquiries for guests.
• Provide excellent customer service and resolve guest concerns as they arise.
• Adhere to shifts including holidays, nights, and weekends.

Skills

Guest service

Phone etiquette

Data entry

Spanish language

Reading/writing/math

Instruction following

Multitasking

Education

Any education/training/experience accepted

Job description

Grand Sierra Resort in Reno is seeking a guest services associate to handle phone work, data entry, and guest inquiries with a friendly, clear voice. You will relay information about hotel hours, services, directions, and assist with reservations, packages, and general inquiries to ensure guest satisfaction.

Responsibilities include answering calls, processing requests, coordinating with staff, and supporting guests with deposits, mail, and faxes.