Front Desk Operations Lead for Guest Experience

Hilton-DFW-Lakes; Grapevine (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision, prescription

Employer matched 401 K plan

Vacation, holiday and sick pay

Free Meals

Free parking

Outstanding team member discounts

Job summary

Hilton-DFW-Lakes in Grapevine, TX is seeking a Front Office Assistant Manager to oversee front desk operations, drive guest satisfaction, and support leadership in delivering Hilton standards.

The role requires at least 1 year as Assistant Front Office Manager, strong communication, and proficiency with hotel management software and MS Office. The position is full-time and on-site with benefits.

Qualifications

• 1 year experience as Assistant Front Office Manager.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to handle guest concerns with professionalism and tact.
• Proficiency with hotel management software and MS Office.

Responsibilities

• Oversee daily front desk operations, including check‑in/out, reservations, and inquiries.
• Supervise front office staff with training, coaching, and feedback.
• Address and resolve guest complaints promptly and effectively.
• Maintain records of guest information, billing, and reservations.
• Collaborate with departments to ensure smooth guest service excellence.
• Monitor and manage front desk supplies and equipment.
• Assist in implementing and maintaining standard operating procedures and service standards.
• Support management in administrative tasks and reporting as needed.

Skills

Communication

Leadership

Guest service

Team management

Problem solving

Flexibility

MS Office

Education

High school diploma or equivalent

Hospitality management training

Tools

Hotel management software

MS Office Suite

Job description

Hilton-DFW-Lakes in Grapevine, TX is seeking a Front Office Assistant Manager to oversee front desk operations, drive guest satisfaction, and support leadership in delivering Hilton standards.

The role requires at least 1 year as Assistant Front Office Manager, strong communication, and proficiency with hotel management software and MS Office. The position is full-time and on-site with benefits.