Guest Experience Agent - Front Desk & VIP Services

TEXAS WESTERN MANAGEMENT PARTNERS; Grapevine (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

TEXAS WESTERN MANAGEMENT PARTNERS is seeking a motivated hotel front desk associate for Hilton Garden Inn DFW North Grapevine. You will check guests in and out, handle reservations, upsell room rates, and coordinate with the reservation center to ensure smooth arrivals.

You will answer calls promptly, process payments, provide information on local attractions, and assist with breakfast service and housekeeping coordination as needed while maintaining a courteous, professional image.

Job description

TEXAS WESTERN MANAGEMENT PARTNERS is seeking a motivated hotel front desk associate for Hilton Garden Inn DFW North Grapevine. You will check guests in and out, handle reservations, upsell room rates, and coordinate with the reservation center to ensure smooth arrivals.

You will answer calls promptly, process payments, provide information on local attractions, and assist with breakfast service and housekeeping coordination as needed while maintaining a courteous, professional image.