Front Desk Supervisor: Lead Guest Experience & Operations

Hilton Dallas/Park Cities; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Employee discounts on hotel stays

Job summary

Hilton Dallas/Park Cities in Dallas is looking for a Front Desk Supervisor to lead and inspire our guest service team. This role focuses on managing daily front desk operations, resolving guest concerns, and providing coaching to ensure exceptional service.

The ideal candidate will have experience in the hospitality industry and demonstrate strong leadership skills. We offer a comprehensive benefits package and opportunities for professional growth in a supportive environment.

Qualifications

• One year combined Front Desk and Supervisory experience in hospitality or related industry preferred.
• Ability to deal effectively with internal and external customers.
• Ability to listen effectively and comprehend the English language.

Responsibilities

• Assign and instruct Guest Service Agents and Operators.
• Monitor performance of staff and conduct performance check-ins.
• Manage front desk operations by completing daily tasks and staffing adjustments.

Skills

Front Desk experience

Supervisory experience

Customer service skills

Problem-solving

Effective communication

Job description

Hilton Dallas/Park Cities in Dallas is looking for a Front Desk Supervisor to lead and inspire our guest service team. This role focuses on managing daily front desk operations, resolving guest concerns, and providing coaching to ensure exceptional service.

The ideal candidate will have experience in the hospitality industry and demonstrate strong leadership skills. We offer a comprehensive benefits package and opportunities for professional growth in a supportive environment.