Front Desk & Guest Experience Specialist

Hilton DFW Lakes Executive Conference Center; Grapevine (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Free meals

Free parking

Staff discounts

Job summary

Hilton DFW Lakes Executive Conference Center in Grapevine, TX seeks a Front Desk Agent to warmly greet guests, register them, and provide exceptional service throughout their stay. You will settle accounts at checkout and assist with inquiries on local dining, transportation, and activities.

Proficiency with the Front Desk system and a positive, professional demeanor are essential. Benefits include health insurance, 401(k) with employer matching, paid time off, free meals, free parking, and team

Qualifications

• Experience in a hotel or guest service preferred.
• Ability to deliver outstanding customer service to guests.
• Ability to multi-task, be detail-oriented and solve problems for internal and external guests.
• Clear conveyance of information and ideas.
• Ability to work in high-pressure situations.

Responsibilities

• Greet and register guests upon arrival.
• Provide attentive, courteous and efficient service throughout the stay.
• Settle guest accounts at check-out and handle payments.
• Answer inquiries regarding local dining, transportation and activities.
• Operate the Front Desk computer system accurately.

Skills

Guest service

Communication

Multitasking

Attention to detail

Problem solving

Job description

Hilton DFW Lakes Executive Conference Center in Grapevine, TX seeks a Front Desk Agent to warmly greet guests, register them, and provide exceptional service throughout their stay. You will settle accounts at checkout and assist with inquiries on local dining, transportation, and activities.

Proficiency with the Front Desk system and a positive, professional demeanor are essential. Benefits include health insurance, 401(k) with employer matching, paid time off, free meals, free parking, and team