Front Desk Team Lead: Guest Experience

Hilton Dallas/Rockwall Lakefront; Rockwall (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Room Discounts

Employee discounts

Front Desk Incentive

Job summary

Driftwood Hospitality Management operates the Hilton Dallas/Rockwall Lakefront, seeking a Front Desk Supervisor to lead front desk staff and ensure outstanding guest service. The role requires supervisory experience and strong English communications to coordinate guest services and daily operations.

The position involves managing check-in/out, cash handling, and training new agents while ensuring compliance with brand standards and safety procedures at a 24/7 hotel.

Qualifications

• High school diploma preferred.
• Ability to interact with customers with tact and diplomacy.
• Two years of front desk and supervisor experience.
• Proficient with basic calculator and arithmetic.
• Ability to input information using a computer system.
• English literacy and communication skills.

Responsibilities

• Assist guests with check-in and check-out.
• Provide clear directions and information.
• Handle payments and balance cash.
• Train and supervise front desk staff.
• Maintain safety and address guest concerns.

Skills

Front desk experience

Supervisor experience

English communication

Computer skills

Calculator usage

Education

High school diploma

Tools

Calculator

Job description

Driftwood Hospitality Management operates the Hilton Dallas/Rockwall Lakefront, seeking a Front Desk Supervisor to lead front desk staff and ensure outstanding guest service. The role requires supervisory experience and strong English communications to coordinate guest services and daily operations.

The position involves managing check-in/out, cash handling, and training new agents while ensuring compliance with brand standards and safety procedures at a 24/7 hotel.