Front Office Team Lead — Guest Experience

Hotel Yountville; Fort Worth, Northern (TX, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Hilton Fort Worth, a landmark downtown hotel, seeks a Front Desk Supervisor to lead daily front office operations, ensure smooth guest arrivals, and uphold the high standards of service the property is known for. You will manage staffing, train agents, oversee MICROS transactions, and coordinate with housekeeping and engineering to resolve guest requests quickly.

Open availability, a team spirit, and clear communication are essential as you guide a diverse team through busy shifts and seasonal

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• Strong work ethic and initiative.
• Willingness to work varying schedules including nights, weekends, and holidays.
• Enjoys being part of a team that delivers great guest experiences.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training, and scheduling.
• Understand front office roles and duties and perform duties as needed.
• Manage and operate the MICROS system at the front desk and handle daily transactions.
• Check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering regarding guest rooms and requests; coordinate maintenance needs.
• Greet guests and assist with check-in/check-out, addressing questions and needs promptly and professionally.

Skills

Customer service

Teamwork

Communication

Scheduling

Flexibility

Tools

MICROS POS system

Job description

Hilton Fort Worth, a landmark downtown hotel, seeks a Front Desk Supervisor to lead daily front office operations, ensure smooth guest arrivals, and uphold the high standards of service the property is known for. You will manage staffing, train agents, oversee MICROS transactions, and coordinate with housekeeping and engineering to resolve guest requests quickly.

Open availability, a team spirit, and clear communication are essential as you guide a diverse team through busy shifts and seasonal