Front Office Leader: Elevate Guest Experience & Operations

Texas Hotel Management; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Texas Hotel Management, a Hilton property, seeks an experienced Front Office Manager to lead the front desk team and uphold Hilton brand standards. The role requires strong guest service culture and operational know‑how to ensure smooth daily operations.

The manager will drive guest satisfaction, train staff, and collaborate with Housekeeping and Engineering to maintain room quality and readiness while optimizing billing accuracy and revenue opportunities.

Qualifications

• Minimum 2–3 years in Front Office leadership (Supervisor/Assistant Manager/Manager).
• Previous experience with Hilton Brand.
• Must be PEP Experienced.

Responsibilities

• Oversee daily front desk operations, including check-in/out, guest relations, and night audit functions.
• Train, schedule, and lead Front Desk, Guest Services, and Night Audit staff.
• Ensure full compliance with Hilton brand standards and service protocols.
• Collaborate with Housekeeping and Engineering to ensure room quality and readiness.
• Manage room inventory, rates, and reservations in coordination with Revenue & Sales teams.
• Handle guest concerns, service recovery, and escalations professionally.
• Maintain accurate billing, cash handling, and audit processes.
• Review guest satisfaction scores and execute improvement plans.
• Prepare departmental reports and participate in leadership meetings.

Skills

Leadership

Guest service

Communication

Problem solving

Team development

Weekend availability

Education

Bachelor's degree in Hospitality or related field

Hyatt brand training/certifications

Job description

Texas Hotel Management, a Hilton property, seeks an experienced Front Office Manager to lead the front desk team and uphold Hilton brand standards. The role requires strong guest service culture and operational know‑how to ensure smooth daily operations.

The manager will drive guest satisfaction, train staff, and collaborate with Housekeeping and Engineering to maintain room quality and readiness while optimizing billing accuracy and revenue opportunities.