Front Desk Operations Lead

Genesis Health Clubs; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Genesis Health Clubs in Springfield, MO seeks a Front Desk Operations Associate to manage daily front desk duties, guest check-ins, and member accounts. You will hire, recruit, schedule, and train Front Desk staff while upholding excellent customer service standards.

The role emphasizes staff development, deposits, inventory, and building positive relationships with members and colleagues to support club goals.

Qualifications

• Experience in cash handling and credit card processing.
• 1-2 years’ experience in customer service.
• Ability to work weekends, evenings and holidays.
• Strong communication and interpersonal skills.

Responsibilities

• Manage front desk daily operations and guest check-ins.
• Hire, recruit, schedule and train Front Desk staff.
• Maintain member accounts and drive member retention.
• Process daily deposits and manage desk inventory.
• Attend staff meetings and build team relationships.

Skills

Customer service

Cash handling

Staff training

Team collaboration

Job description

Genesis Health Clubs in Springfield, MO seeks a Front Desk Operations Associate to manage daily front desk duties, guest check-ins, and member accounts. You will hire, recruit, schedule, and train Front Desk staff while upholding excellent customer service standards.

The role emphasizes staff development, deposits, inventory, and building positive relationships with members and colleagues to support club goals.